Quality service is extremely important to us. We have more than 400 satisfied customers who speak highly of our customer service and professionalism – a reputation our locally owned and operated business is proud of.
Ensuring the delivery of quality service takes both people – and we have assembled an outstanding professional team – as well as proven processes. Our processes include: custom reporting, monitoring and recording of collection calls, random call review, work flow audits and compliance audits. We analyze customer feedback and share it to help maximize recoveries and client satisfaction.
We offer our clients online access to their specific notes on the accounts they place with CBHV. This transparent environment with our clients has further developed our business partnerships, and helps to instill confidence in our work efforts.
Collection agencies are governed by many laws, including the FDCPA, FCRA, TCPA, as well as many state regulations and laws. The CFPB also oversees agencies and their interaction with consumers. CBHV is compliant with all of these laws and regulations while attempting to collect debts for its clients. CBHV is appropriately bonded, licensed or registered in all 50 states.
Our A rating with the Better Business Bureau demonstrates our ability to resolve consumer disputes and complaints.